Accounts

Q: Do I need to create a customer account?
A: Yes, you have to create a customer account for all the information we need for shipping and billing. We do not share or sell your data.

Q: Can I get a credit account?
A: Yes, we encourage to apply for a credit account. After a positive result of the credit check we will establish the credit account. Payment for credit account is 30 days after shipping date

 

General

Q: Why should I buy from Micro to Nano?
A: Because we offer unique and useful products from microscopists for microscopists. Secondly, we deliver exceptional value with competitive prices for high quality products.

Q: What products are your specialty?
A: Our core competences are SEM sample preparation, SEM sample holders, SEM supplies,  EM supplies, FIB supplies and sputter targets, calibration standards and SEM coater consumables

Q: To which countries do you sell?
A: We sell worldwide. For some countries we sell via distributors; distributors list

Q: Do you make custom products?
A:Yes, we can manufacture custom SEM mounts and custom sample holders for SEM and EM sample preparation.

Q: Does your website use cookies?
A: Yes our website does use cookies. We need cookies to run the shopping cart. We only store information necessary process your order. We don't share or sell your personal information to a third party. We don't store you credit card or other banking information. If you proceed further on this website you give us permission to use cookies.

Ordering

Q: Is there a minimum order amount?
A: There is no minimum order amount

Q: When will I be charged for my order?
A: After ordering you will get an order confirmation. We check the order, reserve the goods and send you an invoice with payment options. You will have 4 days to pay the invoice. If you have an established credit account, payment terms are 30 days from shipping date.

Q: In which currency is payment?
A: All payment are in Euro's.

Quotation

Q: How do I get a quotation?
A: There are two ways to get a quote:
            1 – Generate a direct quote via the website
            2 – Ask us for a quotation

Q: How do I generate a quote via the website?
A: It is very easy!

1. First add the products (you wish to receive a quote for) in your cart
2. Go through the checkout, in order to include all your relevant details on the quote
3. Choose the shipping method you prefer and click "update Shipping" if necessary
4. Click on the "Request Quote".
5. You will receive an email with a binding quote* with a validity for 7 days

Q: How long is a quote valid?
A: Quotes generated via the website are valid for 7 days. Precious metal quotes are only valid if precious metal prices remain constant. Otherwise the validity is noted on your quotation.

Q: Can I change this quote into an order myself without contacting you?
A: Once you have generated a quote you can change this quote within 7 days into an order.

1. Go to my account (please login)
2. Click on "Quote History" above your organisations details
3. Click on "View Web Quote" at the quote you would like to change into an order
4. Click on the "Change in an Order" at the bottom of the page.
5. You will soon receive an email with an Order confirmation.

If you don't see the button Change in Order button, it means your quote was generated more than 7 days ago and not valid anymore.

Q: In which currency are the quotes?
A: Standard currency is Euros, unless special arrangements are made.

Q: I see Euro, GBP and US$ pricing on the website – which one is valid?
A: Only the Euro pricing, the GBP and US$ pricing is only for comparison and for your convenience.

Shipping

Q: Is free shipping available?
A: Yes, free shipping is available to all European countries for orders over €500 in FedEx Economy basis.

Q: Is free shipping available to all European countries?
A: Yes, free shipping is available to all European countries.

Q: How do you ship?
A: We prefer to ship with FedEx.

Q: Can I collect my order?
A: Yes, at our premises in Haarlem, but you have to make an appointment to make sure that the goods are ready for collection.

Q: Is it possible to use my own shipping account?
A: You are also welcome to use your own shipping account. In this case choose in the cart the shipping method “Collect” and send us your shipping details.

Sample preparation

Q: What material is best for sputter coating?
A: Depends on the application. Gold is fine for general applications. Ir and Pt/Pd is good for high resolution imaging with FESEM. Ag is low cost alternative for medium and low magnifications. Other materials for special applications – see link : target materials for SEM sputter coating.

Q: Why do I need to use conductive adhesives for SEM/FIB sample preparation?
A: For an SEM or FIB you need a conductive path to ground so the charged particles can flow away from the scanned area, otherwise you will get charging. Copper tape is ideal or otherwise carbon paste or silver paste.